Shopping malls have pretty much been synonymous with comfort and convenience, often sighted as leisure destinations 🎉. The secret to keeping this identity should be in balancing heightened security measures with a welcoming atmosphere . Shared my thoughts through a webinar 👨‍💻 conducted by Shopping Centres Association of India (SCAI) on achieving this balance:

🎯𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘯𝘨 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘪𝘯𝘵𝘰 𝘵𝘩𝘦 𝘍𝘢𝘣𝘳𝘪𝘤 𝘰𝘧 𝘋𝘦𝘴𝘪𝘨𝘯: Security measures should be integrated into architectural and interior designs.
🎯 𝘋𝘪𝘴𝘤𝘳𝘦𝘦𝘵 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺: Technologies to embrace include FR, ANPR, and advanced scanning systems that are not overtly visible or obtrusive.
🎯 𝘞𝘰𝘳𝘭𝘥 𝘉𝘦𝘺𝘰𝘯𝘥 𝘊𝘊𝘛𝘝: Utilizing video analytics for people count, occupancy count, crowd detection, and to find blacklisted individuals etc.
🎯 𝘚𝘮𝘢𝘳𝘵 𝘚𝘦𝘯𝘴𝘰𝘳𝘴: To monitor parameters like temperature, motion, and sound, especially during the silent hours.
🎯 𝘈𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥 𝘌𝘮𝘦𝘳𝘨𝘦𝘯𝘤𝘺 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦 : Using PA systems, guidance signages, space locking mechanisms, and duress alarms.
🎯 𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 : To allow for seamless coordination between security teams, management, and emergency services via mass notification systems or instant messaging.
🎯 𝘈𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥 𝘐𝘯𝘤𝘪𝘥𝘦𝘯𝘵 𝘙𝘦𝘱𝘰𝘳𝘵𝘪𝘯𝘨 & 𝘙𝘦𝘤𝘰𝘳𝘥𝘪𝘯𝘨: AI-powered systems generate area-of-concern and audit reports calling for prompt action.
🎯 𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘖𝘱𝘴 𝘊𝘦𝘯𝘵𝘳𝘦: A centralized command center which acts as the nerve center for business operations – security, IT, BMS, medical, etc. This command center should have a feed-in from social media, CRM, parking, and traffic management.

𝘗𝘭𝘦𝘢𝘴𝘦 𝘴𝘩𝘢𝘳𝘦 𝘺𝘰𝘶𝘳 𝘷𝘪𝘦𝘸𝘴 𝘰𝘯 𝘶𝘯𝘰𝘣𝘵𝘳𝘶𝘴𝘪𝘷𝘦 𝘮𝘢𝘭𝘭 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘩𝘢𝘯𝘤𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 ✨

Thank you – Sukrit V., Haneel Anand Valerie Lapteva Omesh Bhujbal Eugenia Marina

The Phoenix Mills Ltd. Oberoi Mall PVR Limited Nexus Select Trust
DLF Malls LuLu Malls India The Dubai Mall Inorbit Malls (India) Pvt. Ltd. Jio World Drive Jio World Plaza Ambience Malls

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